san juan immigration offices
USCIS San Juan Field Office
Address, hours, jurisdiction map, and directions for the USCIS San Juan Field Office serving 78 counties in Puerto Rico.
USCIS San Juan Field Office — Scotiabank Plaza, 273 Ponce de Leon Avenue, Suite 1100
Office Location
Scotiabank Plaza, 273 Ponce de Leon Avenue, Suite 1100
San Juan, PR 00917
Phone
1-800-375-5283 (National USCIS Customer Service)
Office Hours
Monday–Friday, 7:00 AM – 3:00 PM
6 Google reviews
service area
Counties Served by This Office
The San Juan Field Office serves 78 counties in Puerto Rico. If your zip code falls within this area, this is where your interview or oath ceremony will be scheduled.
by the numbers
Approval Rates — Official USCIS Data
How often this office approves N-400 and I-485 applications, based on USCIS quarterly reports.
FY2025 Q4 · July–September 2025
92.8%
approval rate
Average↑ 2.1% above national average (90.7%)
Approved
567
Denied
44
Pending *
729
Based on 611adjudicated cases · Pending = cases still in queue, not denials
from the community
What Real Applicants Report
Community-sourced data about the San Juan Field Office — processing speed, visitor experiences, and more. None of this is official USCIS data.
Post-Interview Processing Time
How long it takes this office to issue a decision after your interview. Does not include the wait from filing to interview.
No community timeline data available for San Juan yet.
View all cases on VisaJourney →Reddit Discussions
What r/USCIS users are saying about this office.
Visitor Experiences — 3/5 on Google
Recent experiences at this office, sourced from Google. Showing 5 of 6 reviews.
No service representative to speak to for the first time
It's impossible to get hold of anyone on the phone or find an email address to communicate.
Follow the rules, and you will be fine. Great professional people work at this location. 👏
One cannot reach you by phone
need help with your case?
Occam Immigration Serves Clients in the San Juan Jurisdiction
No matter which USCIS field office handles your case, our attorneys can represent you. We handle cases at offices across the country — including the San Juan Field Office.
visiting this office
What to Expect at Your Appointment
USCIS field offices handle in-person appointments including green card interviews, naturalization interviews and oath ceremonies, and requests for evidence. Here's what to know: