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san juan immigration offices

USCIS San Juan Field Office

Address, hours, jurisdiction map, and directions for the USCIS San Juan Field Office serving 78 counties in Puerto Rico.

USCIS San Juan Field Office — Scotiabank Plaza, 273 Ponce de Leon Avenue, Suite 1100

Office Location

Scotiabank Plaza, 273 Ponce de Leon Avenue, Suite 1100
San Juan, PR 00917

Phone

1-800-375-5283 (National USCIS Customer Service)

Office Hours

Monday–Friday, 7:00 AM – 3:00 PM

6 Google reviews

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service area

Counties Served by This Office

The San Juan Field Office serves 78 counties in Puerto Rico. If your zip code falls within this area, this is where your interview or oath ceremony will be scheduled.

by the numbers

Approval Rates — Official USCIS Data

How often this office approves N-400 and I-485 applications, based on USCIS quarterly reports.

FY2025 Q4 · July–September 2025

Official Source

92.8%

approval rate

Average

↑ 2.1% above national average (90.7%)

Approved

567

Denied

Pending *

729

Based on 611adjudicated cases · Pending = cases still in queue, not denials

Source: USCIS Immigration and Citizenship Data

from the community

What Real Applicants Report

Community-sourced data about the San Juan Field Office — processing speed, visitor experiences, and more. None of this is official USCIS data.

Post-Interview Processing Time

How long it takes this office to issue a decision after your interview. Does not include the wait from filing to interview.

No community timeline data available for San Juan yet.

View all cases on VisaJourney →

Reddit Discussions

What r/USCIS users are saying about this office.

Interview Experience1 pts · 1 commentsNov 2025

View on Reddit →

Interview Experience2 pts · 6 commentsMay 2025

View on Reddit →

Community DiscussionGot RFE for medical exam from another FO4 pts · 17

Interview ExperienceDo you know how long is taking to receive an interview date after the website shows the case is ready? I-485 and my office is NBC.2 pts · 8

Community DiscussionSan juan office1 pts · 1

Visitor Experiences — 3/5 on Google

Recent experiences at this office, sourced from Google. Showing 5 of 6 reviews.

Abigail Olivas2 months ago

Luis Arnaldo Meléndez9 months ago

No service representative to speak to for the first time

Loulioux Fimoa year ago

It's impossible to get hold of anyone on the phone or find an email address to communicate.

Raymond Rusi2 years ago

Follow the rules, and you will be fine. Great professional people work at this location. 👏

marilyn vergara4 years ago

One cannot reach you by phone

See all 6 reviews on Google

need help with your case?

Occam Immigration Serves Clients in the San Juan Jurisdiction

No matter which USCIS field office handles your case, our attorneys can represent you. We handle cases at offices across the country — including the San Juan Field Office.

Free Consultation

visiting this office

What to Expect at Your Appointment

USCIS field offices handle in-person appointments including green card interviews, naturalization interviews and oath ceremonies, and requests for evidence. Here's what to know:

Arrive at least 30 minutes early. Bring your appointment notice (Form I-797C) and a valid government-issued photo ID.

You'll go through security screening at the entrance — metal detectors and bag checks. Leave prohibited items in your car.

Cell phones are permitted but must remain on silent throughout your visit.

Wait times vary from 10 minutes to over an hour. Bring water and something to read.

Bring all original documents referenced in your application — the officer may ask to review them.

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