USCIS San Francisco Field Office

The security officers in this building were extremely rude and unprofessional. I was treated poorly for no reason and spoken to in a disrespectful manner. Their behavior was inappropriate and unacceptable. Security should be there to help, not to intimidate or mistreat people.

I had my naturalization interview today, and Officer Lee truly made my day. I was prepared, but I was still nervous. He was professional and very accommodating. His overall presence made me feel comfortable and at ease. I had expected the interview to be stressful or extremely serious, but in a good way, it completely defied my expectations..... it turned out to be a pleasant experience. I passed the interview, and the oath ceremony will be scheduled soon. Thank you, Officer Lee!

I visited the USCIS office in San Francisco recently and was deeply disappointed by the behavior of the security personnel at the entrance. The guard was unprofessional and discourteous, raising his voice when I asked a simple question.

I went to the USCIS office for the naturalization test. All the officers and staffs are super nice and helpful. They were very patient to give instructions and answer questions. However the security guard I met at the entrance was extremely rude and judgmental. It was my first time to visit this USCIS office and I arrived 15 minutes before my appointment. The letter said I should not arrive more than 30 minutes early so I thought 15 minutes early was reasonable, especially for an early morning appointment at 7:45. When I arrived I saw a very long line with at least 30 people outside of the building. So I went to the security guard to ask where is the line for people with appointments. After knowing my appointment was in 15 minutes he immediately blamed me for arriving late and I should not expect to be put in the front of the line just because I was late. I felt very offended because I just simply asked where should I wait. Two minutes later he came to me and asked me to enter the building from another entrance with a much shorter line. Lucky for me after my interview I ran into this security guard again for my oath ceremony. He saw me and said “ I don’t want to see you again ever” and something like “if I see you again I will arrest you!” . I was very angry, but since the ceremony was in 10 minutes and there was a lot of people waiting in the line I didn’t want to have an argument with this guy. I left with tears in my eyes. As an Asian female I lived in the US for more than ten years. I’ve always been treated respectfully by people around me. Ironically on my day to become a citizen, for the first time I felt disrespected and discriminated by this guy working for the immigration department.

My experience at this office was a pleasant one. I was worried, based on other reviews, that the staff would be rude but they weren't at all. The security was friendly, the check-in was painless. Officer Murray conducted my interview and he was really great and super chill. The tests and interview only took 15 minutes or so. And I got to go into the oath ceremony the same day. That process was also easy. Most staff I interacted with congratulated me, even the security guard on my way out. There are two entrances (one for the interview itself, the other one just around the corner for the oath ceremony.) I initially waited in the long line to the oath ceremony and didn't see the shorter line to the interview entrance because I was following the crowd. So be sure to stand in the correct line.