USCIS San Diego Field Office

USCIS officers who conduct interviews with elderly applicants—especially those with age-related memory challenges—should be trained to approach these cases with greater compassion, patience, and understanding. Seniors do not process information or recall details the same way younger applicants do, and interviews should reflect that reality. While some officers demonstrate kindness and professionalism, others appear rigid and impersonal, which can create unnecessary stress and confusion for older applicants. This inconsistency results in experiences that vary greatly depending on the officer assigned, rather than on fair and uniform standards. Elderly applicants who choose to pursue citizenship—despite memory limitations, advanced age, and the significant financial cost—are clearly demonstrating commitment and good faith. Many may not have extensive work histories, but that should not justify interrogation-style questioning that overwhelms or intimidates them. The citizenship process should uphold dignity and respect, particularly for senior applicants. Simple, considerate questioning and a calm interview environment can make a profound difference. Treating elderly individuals with empathy is not a concession—it is a reflection of humanity and professionalism. USCIS would benefit from enhanced training focused on interviewing senior applicants with care and sensitivity. The goal of the process should be fairness and dignity, not anxiety or distress. Compassion costs nothing, yet it has a lasting impact on individuals and families alike.

I really do not understand how a marriage case can be actively reviewing for several months. After every interview, they'll tell you you will get a result in maximum 30 days. A few months went by, it's still actively reviewing. Can't visit aging parents, can't do anything, but wait wait wait. Do people realize how much stress this looong process puts on families?

The officers were so friendly. I prepared for my exam and passed it so easily and became an American Citizen. Let me know if you have questions. If you have everything in order it’s actually very easy.

My husband had his final interview for citizenship. We asked if I needed to be present, since they have already interviewed me multiple times in the past and all he needed to do was take his test. We were informed I was not needed so I left for a work trip. Once my husband was there, he passed his test and then they asked for me. I spoke on the phone but was then told we would have to come back and I be interviewed in person, again. This is after we asked and confirmed I was not needed. This was over six months ago and they have not scheduled for me to come in. They also didn't explain what they needed me for either. We have attempted to call to speak to a real person about this hold up and never get a real person to answer. In the "live agent chats" the agents will disconnect the chat without answering any questions. It's extremely frustrating when we followed their instructions exactly and yet this has not been resolved. We have filed all the necessary paperwork, paid all the fees, interviewed multiple times throughout this 5 year process, and he has passed the citizenship test. Now they still do not want to resolve the case because I didn't show up with him for him to take his written test, even though we confirmed beforehand he was the only one needed as it was just a test.

Great staff! Officer Trust handle the interview , she was really professional and great person. The officers were helpful on the check in process, I did my ceremony on the same day. I had a great experience! 🙌🇺🇸🇺🇸🇺🇸