USCIS Miami Field Office

Everyone was very friendly and professional. There are comments ts that the security officers are rude. Absolutely not true, they were were nice and friendly even joking about the weather. Very nice experience. Numbers are called out of order. Also if your appointment is at 8 am z they open earlier at 7 so you can go a little early without having to wait outside. (Probably get an earlier number). I would say sweet spot is 25 min early.

Great people and service. Completed our process in a respectful, professional, and effective environment.

HORRIBLE!!! My mom literally went here today & mind you.. she knows everything & knows how to pronounce stuff. Today, she gets called right??? Dude, literally the woman attending her is SICK AND YOU CAN'T EVEN UNDERSTAND WHAT SHES SAYINGG!!!! Sounded like she was damn being suffocated alive and then was questioning & asking my mom stuff, has the audacity to get 'mad' and upset that my mom doesn't understand her when she LITERALLY SOUNDS LIKE SHES A ZOMBIE?? Literally everyone that she had attended had failed the Citizen test, its not a shocker because who goes to work like that when they are sick? Literally nobody, do better, get better staff. This is so embarrassing cause why am I, a 14 year old, knowing better than a person working for the gov?? Horrible staff, didn't even ask my mom how her day was going, didn't even look at my mom when asking the questions. This is so crazy that people are failing just because someone is sick, literally feeling horrid for both my mom & everyone that failed, to the lady that attended my mom & was sick, I genuinely hope you know that you suck at your job & its not anyones fault but yours that they can't understand you, literally going to work while being sick & can't even speak is insane!!!!!! Oh and to also add on.. literally marked that my mom doesn't understand english well?? When the paper of failure was only marked as not understanding english well (my mom does understand english well, literally knows when I'm cursing or insulting someone) but DOESN'T MARK THAT SHE WROTE & READ WELL IN ENGLISH?? How does that even line up dude??? So embarrassing for that lady who works there, nothing lined up with what happened. BOO!!!!!! HORRID SERVICE!! Its no wonder like a quarter of reviews are 1 stars.

Very positive experience since arrival: plenty of parking space - for free - just outside the office or in an attached parking on the left side ( covered and free too ). The facility is excellent: Spacious, clean, well kept. Very well managed - not crowded. People in charge are polite and respectful. It has a space at the Lobby where the people coming with you can wait with nice chairs and tables/desks. The officer who interviewed me was very professional, polite and educated. Cheers to USCIS Miami - the image projected is second to none.10 points. And...I am an American!

I’m giving this place 3 stars less because of the awful security guards at the entrance. The guy at the door acts like he's the boss and is practically unintelligible. It was only 7:30 a.m., and he was already annoyed. Please understand that this might be our first time doing this paperwork, and we are nervous! Many of us are here to take the citizenship test, which makes people a bit anxious. If you don’t like giving directions, you’re in the wrong job! On a positive note, the officers inside are very nice and polite, and my waiting time was less than 2 hours. Good luck! UPDATE from my citizenship ceremony: Unfortunately, I didn’t have a great experience today either. The same guy at the door was EXTREMELY rude, yelling at people for no reason and expecting everyone to magically know what he wanted. Once inside and through security, we had to give up our green cards and answer more questions. Some officers, not all, were impatient and rude, talking to people like they were toddlers. I’m so glad I don’t have to go back again! If they’re that rude in the morning, I can’t imagine how they’d be in the afternoon.