USCIS Houston Field Office

Best USCIS Field Office and its entire staff, From the security to Interviewer Officer they were best in gov service so far, I had my Green Card Removal interview and after waiting I only had five minutes of interview with officer and I was done, he just had to double check with some paperwork with his Supervisor but I see later in the evening my green card was approved 😀🙏🏻 Thanks for true people

The staff was professional, and the security team was respectful and organized. My officer was thorough but fair, making it feel at ease throughout the questioning. The facility was clean and the entire process, from check-in to completionwas great . I am grateful for the dedication of the team who helped us reach this important milestone.

I don’t know if they hiring without any degree but it looks like it. I am submitting this complaint to report unprofessional, disrespectful, and negligent behavior by USCIS officers at the local field office during our emergency request for Advance Parole. My girlfriend’s father passed away abroad, and we urgently needed to request Advance Parole so she could travel outside the United States and return legally. Before visiting the USCIS office, we consulted with an immigration attorney and also spoke with a USCIS representative by phone. Both confirmed that she must obtain Advance Parole before leaving the country; otherwise, she would lose her status and be unable to return. However, during our in-person appointment at the USCIS field office, we encountered behavior that was not only unprofessional but deeply disrespectful. The officers we spoke to openly dismissed our situation, spoke to us in an arrogant manner, and even laughed while we were explaining the circumstances of the death in the family. Despite our explanations and despite USCIS’ own published regulations, the officers insisted that Advance Parole was unnecessary and told us we could leave the country and return without it — which is factually incorrect for individuals in our status category. After I asked them to verify this information online, they briefly checked and confirmed that Advance Parole is indeed required. Yet even after acknowledging this, they still refused to issue it or provide any meaningful assistance. They continued insisting they “would not do it,” without explaining any legal basis for the refusal. As a result of this completely avoidable situation, my girlfriend became extremely distressed and began crying in the office. I could not watch her suffer any longer, and given the hostile and dismissive attitude of the officers, we were forced to leave without the emergency document we urgently needed. This was not our first negative experience with USCIS, but it was by far the most shocking. The lack of basic professionalism, empathy, and understanding of USCIS’ own regulations raises serious concerns about the quality of training and oversight at this office. No family already dealing with a personal tragedy should be treated with such disrespect and misinformation — especially by a government agency responsible for adjudicating critical immigration benefits. We respectfully request that this incident be reviewed, that appropriate action be taken regarding the conduct of the officers involved, and that USCIS improve training to ensure accurate information and humane treatment for people in vulnerable situations. No one should be treated this way. It is damaging, unprofessional, and undermines trust in an institution that plays an essential role in people’s lives.

It’s been a few weeks since my interview- I haven’t been able to sit down and write about my experience. I really want to mention how kind and helpful my immigration officer, Officer J.Thomas has been throughout this process. She made my experience so much easier by explaining things clearly and showing genuine care and patience. I lost my husband last year and I was emotional. She eased my emotions and successfully executed her interview. Her professionalism and understanding really helped ease my worries during the process. Thank you Officer Thomas for your kindness and comfort & calming my nerves.🫶🏻

We were at USICS on Saturday for the Oth ceremony, Starting from security officials to the Officer everything went very smoothly staff was so helpful I can understand they work hard to manage a big crowd but still, they did their job perfectly with respect. Keep doing a great work