honolulu immigration offices
USCIS Honolulu Field Office
Address, hours, jurisdiction map, and directions for the USCIS Honolulu Field Office serving 6 counties in American Samoa and Hawaii.
USCIS Honolulu Field Office — 500 Ala Moana Boulevard, Suite 2-403
Office Location
500 Ala Moana Boulevard, Suite 2-403
Honolulu, HI 96813
Phone
1-800-375-5283 (National USCIS Customer Service)
Office Hours
Monday–Friday, 7:00 AM – 3:00 PM
43 Google reviews
service area
Counties Served by This Office
The Honolulu Field Office serves 6 counties across American Samoa and Hawaii. If your zip code falls within this area, this is where your interview or oath ceremony will be scheduled.
by the numbers
Approval Rates — Official USCIS Data
How often this office approves N-400 and I-485 applications, based on USCIS quarterly reports.
FY2025 Q4 · July–September 2025
94.8%
approval rate
Average↑ 4.1% above national average (90.7%)
Approved
1,123
Denied
62
Pending *
2,918
Based on 1,185adjudicated cases · Pending = cases still in queue, not denials
from the community
What Real Applicants Report
Community-sourced data about the Honolulu Field Office — processing speed, visitor experiences, and more. None of this is official USCIS data.
Post-Interview Processing Time
How long it takes this office to issue a decision after your interview. Does not include the wait from filing to interview.
No community timeline data available for Honolulu yet.
View all cases on VisaJourney →Reddit Discussions
What r/USCIS users are saying about this office.
Visitor Experiences — 3.9/5 on Google
Recent experiences at this office, sourced from Google. Showing 5 of 43 reviews.
You need an appointment to all your immigration needs.
The security personnel and staff were super super friendly and helpful. 🌻🌻🌻🌻🌻
Direction to their office: it's at Ruth Chris Building. They have a parking lot you have to pay $3 if you stay within 30 mins. (I suggest you just buy a drink somewhere and get verified instead of paying the pay parking). Go to the middle of the plaza and look for the door that says 'Two Waterfront Plaza' then go to the 4th floor. Hope i'm able to help someone bc I had a hard time finding their office. Have a nice day
Why is there no direct phone to contact the office. I have had several complications during the citizenship process and can not contact the office directly. But when they demand something like making an appointment or receiving a payment they can contact me. There needs to be a contact number that directly connects you to the Honolulu office. Not to hard to do. But I checked for an hour on internet and calling other facilities to get number. No help. Thanks.
This is the authorised biometrics and picture center for Canada visa application in Honolulu. I went there last week to get that done. The lady in the front desk was very helpful but she had no clue what I'm talking about. Eventually I had to make an appointment for following week with 'infopass' just to talk to other officials. It was frustrating. Infopass had nothing to do with Canada visa application. This week I went again and as soon as I told the receptionist what i needed, she directed me to the right room. The process took 10 minutes to complete. I waa happy but at the same time I regret that I lost one week just because the front desk person last week was not knowledgeable about the services provided.
need help with your case?
Occam Immigration Serves Clients in the Honolulu Jurisdiction
No matter which USCIS field office handles your case, our attorneys can represent you. We handle cases at offices across the country — including the Honolulu Field Office.
visiting this office
What to Expect at Your Appointment
USCIS field offices handle in-person appointments including green card interviews, naturalization interviews and oath ceremonies, and requests for evidence. Here's what to know: