USCIS Chicago Field Office

I recently had an interview — the security staff take their job seriously and provide friendly service. The survey agent was very polite and did their job well. 👌

This review is not directed to the chicago field office but more so the call center agents who when answering your call give the tone that you are bothering them. Absolutely terrible, provided no assistance but was happy to take my money to process the case almost 22 months ago.

I was there on April 30, 2025. The officer was very polite and professional. Though she asked me and my wife a lot of questions and we answered in sincerity. Some of them she(the officer) didn’t immediately get but was throughout very patient and professional. My lawyer didn’t have to do much. At a point my lawyer left to attend to something but this officer was patient with us till he returned. She promised to make a decision the next day but it’s been some days and I’m yet to have one. I hope to be approved soon.

I came to thisUSCIS office on March 26, 2025. I was praying before the interview that God will give me grace in the officer’s eye.. and give me stamina and confidence to answer the questions without forgetting them. And God has approved my prayer 🙏 I had a wonderful experience with the officer who was handling my citizenship interview. he was from Ghana. The officer was so awesome, he took the interview slowly, he was very clear in his questions. He was explaining each step of the interview in a calm, nice & pleasant way. I had my kids and my husband with me inside the interview room, so he accommodated the kids very well, ( He offered some snacks for them and tolerated the noise and distraction 100%) Moreover, He was always assuring me that they’re not bothering him at all and he is a dad of 4 kids so he understands their spontaneous actions 😂😀 He dealt with me and my family with love and high level of professionalism 🙏 I hope he can read this review so he can receive my gratitude 🙏 Questions are among the 100 Questions on USCIS website, nothing strange or indirect about them.. Good luck everyone 🙏

Had a mostly positive experience. Came 30 minutes before my appointment. In the notice I was asked to be 15 min, but I prefer to come early - worst case is I'll wait outside if they won't let me in. There were two long lines (about 15 people in each). I made sure I'm in the right line (I think one is for green card while the other is for citizenship 🤷🏻‍♂️) and prepared my notice latter to show the officer/guard at the entrance. I think only a minute pass before I was let in and was directed to a line of security check. Next at the security check they ask you to empty your pockets and put your belongings on a tray for scan. Note that you will need to take your belt off, and laptops need to be taken out of the bag. You will walk through a metal detector and then you should go to wherever your notice directed you. The security check took about 5 minutes. Just after the security there are restrooms, escalators and an elevator. I got to my floor (3rd) and waited in line to sign in. The woman at the desk was very nice and helpful. I waited about 5 minutes until I checked-in, and was directed to wait at a specific waiting area (there are 2). While waiting, I noticed that many of the people that came with me, and after me, had got in and out. So after 45 minutes I walked back to the woman at the desk and asked if something might happen. Indeed there was some sort of issue with the officer who was supposed to see me, and so I was assigned to a different one and was called in just after 3 minutes. Did my citizenship test, and interview which took about 35 minutes. The officer was nice and professional, and definitely became more easy going as the interview progressed. After the appointment the officer will let you know if you passed and will give you information about the pledge of allegiance. Overall it wasn't a smooth experience, but definitely not a bad one.